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Customer Success Executive

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Customer Success

Customer Success Executive

Job details
Salary:
Location:
Job type:
Ref number:
£40k - £50k + OTE
London
227

Customer Success Executive opportunity working for an innovative B2B SaaS company. This is a hybrid role with one day per week in the client’s London office.

Our client's award-winning EdTech platform utilises virtual reality and artificial intelligence to provide employees with a safe space to learn skills, that they usually wouldn’t be able to practice. The product is proving extremely popular, and they are now looking for a Customer Success Executive to join their commercial team, to help build quality long-term relationships with clients.

This role would be well suited to someone who has worked in a B2B SaaS scale-up previously.

Main Responsibilities 

  • Onboarding new customers by conducting product demonstrations and training sessions
  • Work with customers to design individual plans around their objectives and KPIs for the product
  • Ensure that all relevant stakeholders and properly onboarded
  • Manager a portfolio of enterprise clients across a variety of sectors, building strong long-term relationships with all of them
  • Be the first point of contact for any customer queries, ensuring a best-in-class experience for all
  • Identify and capitalise on upsell and cross-sell opportunities 

Skills & Experience

  • Experience in a B2B SaaS scale-up previously
  • Have managed commercial accounts and long-term relationships in a previous role
  • Technically minded, able to get to grips with advanced SaaS products, and skilled in using tools such as GDrive, Hubspot, and Excel
  • Excellent interpersonal skills both written and verbal
  • High-quality organisational and time management skills are essential, due to juggling multiple work streams at one time

On offer

  • Base of £40k - £50k w/ £5k - £10k commission on-top
  • Flexible working approach with a London office, but a preference for remote working
  • 25 days holiday
  • Pension scheme

Apply for this Customer Success Executive position

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