Customer Success Executive opportunity working for an innovative B2B SaaS company. This is a hybrid role with one day per week in the client’s London office.

Our client's award-winning EdTech platform utilises virtual reality and artificial intelligence to provide employees with a safe space to learn skills, that they usually wouldn’t be able to practice. The product is proving extremely popular, and they are now looking for a Customer Success Executive to join their commercial team, to help build quality long-term relationships with clients.

This role would be well suited to someone who has worked in a B2B SaaS scale-up previously.

Main Responsibilities 

• Onboarding new customers by conducting product demonstrations and training sessions
• Work with customers to design individual plans around their objectives and KPIs for the product
• Ensure that all relevant stakeholders and properly onboarded
• Manager a portfolio of enterprise clients across a variety of sectors, building strong long-term relationships with all of them
• Be the first point of contact for any customer queries, ensuring a best-in-class experience for all
• Identify and capitalise on upsell and cross-sell opportunities 

Skills & Experience

• Experience in a B2B SaaS scale-up previously
• Have managed commercial accounts and long-term relationships in a previous role
• Technically minded, able to get to grips with advanced SaaS products, and skilled in using tools such as GDrive, Hubspot, and Excel
• Excellent interpersonal skills both written and verbal
• High-quality organisational and time management skills are essential, due to juggling multiple work streams at one time

On offer

• Base of £40k - £50k w/ £5k - £10k commission on-top
• Flexible working approach with a London office, but a preference for remote working
• 25 days holiday
• Pension scheme