Implementation Lead

Implementation Lead opportunity with a fast-growing B2B software scale-up that supports regulated, operationally complex environments.

Our client is looking for an Implementation Lead to take ownership of customer implementations, system migrations and go-live delivery as the business continues to scale.

This is a hands-on delivery role with real ownership. You’ll lead implementations from initial planning through to launch, working closely with customers, product, engineering and commercial teams to make sure deployments are safe, well-managed and commercially successful.

The work is technically involved. You’ll be dealing with data migration, configuration, integrations, validation, risk management and customer training. You’ll also help improve the way implementations are run, turning repeatable lessons into better process, tooling and delivery standards.

The role

You’ll own the end-to-end implementation process for new customers, including project scope, delivery plans, configuration requirements, migration planning and go-live readiness.

You’ll manage customer stakeholders throughout the project, keeping communication clear, risks visible and delivery on track. Internally, you’ll coordinate across engineering, product, support and commercial teams to unblock issues and keep momentum.

A key part of the role will be leading complex data migrations. That includes planning migration strategy, overseeing dry runs, managing validation and making sure data quality and integrity are protected throughout.

You’ll also support and mentor other members of the implementation team, helping raise the standard of documentation, delivery quality and customer experience.

About you

You’ll have several years of experience in software implementation, technical delivery, customer onboarding or technical project management.

You should be comfortable leading complex software implementations involving multiple stakeholders, technical dependencies and data migration work.

You’ll need to be credible with both technical and non-technical audiences. This means being able to work closely with engineers on integrations and deployment issues, while also guiding customer teams through process, training and change.

Experience in regulated software would be useful, but it is not essential.

Why it’s interesting

This is a good role for someone who likes delivery ownership rather than narrow project coordination.

You’ll be close to the customer, close to the product and close to the operational engine of the business. There is plenty to improve, shape and standardise as the company grows.

You’ll suit this if you enjoy structured delivery, technical detail, customer pressure and building better ways of working rather than simply following an existing playbook.

On offer

The role is full-time, with a regular office presence in London and some remote working. There will also be occasional customer site travel, including overnight stays where needed, and some scheduled paid weekend work around migrations and go-live activity.