People and operations
An early stage or scale up business which is need of operational efficiency, which would allow me to grow within the role and offer exciting opportunities to fix challenging problems problem.
- Transformed the business strategy from a predominantly services based bespoke model to a rapidly scalable SaaS mode.
- Pivoted the businesses technology strategy towards a data centric combined CMS & CRM software platform.
- Created and scaled a new business delivery team; hired Project Managers and designers to meet demand.
- Completed multiple Salesforce customisations to improve departmental efficiency, data analysis and reporting.
- Reduced website project timescales by over 33% and increased project visibility and forecasting.
- Reduced inbound customer queries by0 80% by implementing new processes including the introduction of an online training & support library